| Domestic | SME | C&I | Broker | |||
|---|---|---|---|---|---|---|
Quote & JoinCapture prospect details allowing the quick presentment of contract quotations |
Full digitization of the customer lifecycle | |||||
Self-Serve RegistrationUsers can register for the service directly or be set up directly by the supplier |
Ease of engagement | |||||
Single Sign-onLogin technology facilitates the use of third party authentication services |
Security of information | |||||
Digital Welcome JourneyA series of digital prompts to join the online service, driving platform utilization |
Reduce first invoice queries | |||||
CRMRaise, manage and resolve queries online across all service providers |
Raise and close queries promptly, enhancing customer satisfaction | |||||
Online Accounts and InvoicingView, download and manage invoices |
Reduce call traffic into Service Centre | |||||
Online PaymentsUse a range of payment gateways to pay invoices |
Improve collection speed and reduce bad debt | |||||
Online Consumption DataFull access to historical consumption data |
Reduce call traffic into Service Centre | |||||
Data Analytics and ReportingView, manage and graph consumption data |
Drive engagement in energy | |||||
MI and Customer InsightsRecord every 'click' and activity across the platform |
Manage demand efficiently | |||||
Customizable DashboardsEvery user can change their screen's layout |
User-specific; digital yet personal | |||||
Contract ManagementView, manage and maintain all contractual documentation |
Reduce call traffic into Service Centre | |||||
TradingView and execute live market pricing |
Serve flex customers more efficiently | |||||
Flex and ForecastingManage and re-forecast flexible contracts online |
Single location for all 'energy' interactions | |||||
Complex UILeverage underlying platform pedigree |
Deploy the platform across all customers | |||||
Mobile AppA pre-built app leveraging our core technology, but with a simple SME/Domestic UI |
Ability to offer the platform across a variety of channels at speed | |||||
Simple UILeverage underlying platform pedigree, but offer a simple SME/domestic UI |
Deploy the platform across all customers | |||||
TPI Data Push ServiceAutomatically 'push' data to TPIs |
Reduce cost-to-serve and increase satisfaction | |||||
Out-of-Hours AccessFull 24/7 availability |
Reduce cost-to-serve and increase satisfaction | |||||
ReportingOut-of-the-box reports including: Debt Monitoring, Queries, KPIs and Regulatory Complaints |
Simple access to high-value, business-critical pre-defined reports | |||||
Data Quality ProgrammeAutomated data-checking regime, creating alerts where data items are incorrect or missing |
Reduction in cost-to-serve by improving operational capability | |||||
External Authentication ServiceUtilize third party authentication partners for secure log-in journeys |
Flexibility - choose your preferred authentication partner | |||||
Trading DashboardView, analyze and review all your commodity trades via one simple dashboard |
Single dashboard with easy-access overview | |||||
AI & Machine LearningAI-led customer and energy insights |
Provide true added value insights to your customers | |||||
Comms ManagerManage end-to-end digital communications throughout the customer lifecycle |
One customer view creating seamless, simple customer engagement | |||||
Alert EngineAll data items required for alerting and comms, stored and managed in one location |
Simple alert and comms management via one 'true' source | |||||