Customer Xperience Plus
Astral CX+
Specific end-to-end digital journeys for B2B and C&I customers of energy and water retailers and utilities.
Astral CX+
B2B and C&I specific end-to-end digital journeys for customers of energy and water retailers and utilities. Multi-lingual and specifically tailored for the commercial and industrial segment.
- Unified engagement spanning energy supply, trading, carbon management, and value added services.
- Boost customer satisfaction and drive sales/retention with intuitive digital tools and a reputation for excellence.
- Reduce Service Team demand by maximising customer self-serve
- Differentiate by leveraging highly customisable and configurable customer journeys.
- Cater to all market segments with two flavours of the customer experience, one for Residential and small business, and the other for commercial and industrial.
Features
CRM Integration
Integrate with Salesforce or Dynamics or power-up and choose Astral RX as your fully integrated CRM.
Online Accounts and Invoicing
Full access to account information and transaction history, with the ability to make payments online.
Data Analytics and Reporting
Energy (or water) data analytics and reporting to help reduce consumption and cost.
MI and Customer Insights
User behaviour analysis providing operational and customer insights that enhance efficiency and understanding.
Customizable Dashboards
Tailor dashboards for specific user-groups such as account owner, finance, or environmental.
Custom Site Groups
Create site groups to visualise your portfolio in a the way it suits you.
Trading & Market Insights
View market information, configure price alerts and integrate with your trading platform.
Flex and Forecasting
Manage all your flex product forecasting and re-forecasting activity in one location.
User Data Access Management
Govern data access with powerful tools allowing permissions to be set at meter level granularity.
Track Record
Utilised by 23% of UK C& I market and serving clients across 40 states in the US.
Market Readiness
Multi Lingual, multi currency, localised terminology.
Modular
Choose the right modules for your business needs, adding functionality as business processes mature.
E2E Digital Journeys
Leverage our platform to seamlessly create intuitive customer interactions across the engagement lifecycle.