Customer Relationship Management Xperience

Astral RX

Industry specific relationship management tools for energy retailers and utilities.

Astral RX

Leverage the power of having a CRM fully integrated with your Customer Experience and designed for the energy market straight out of the box.
  • Realise efficiencies with a genuine 360 degree view of the customer.
  • Respond to customer queries and deliver live-chat via integration with Astral CX.
  • Manage customer complaints and ensure regulatory compliance.
  • Monitor service levels and performance with custom SLAs and KPIs.
  • Improve conversion rate with prospect management fully integrated with Astral JX.

“For a niche industry a niche tool is often the best. Designed from the ground up with the energy retail sector in mind."



Respond to queries raised in Astral CX leveraging workflow.


Chat directly with customers logged into Astral CX.


Deliver notifications proactively using default and custom triggers.

Enrollment management

Combine with Astral JX to manage enrollments and drop-outs.


Manage complaints, complaint workflow, and compliance reporting.

Prospect Management

Manage prospect activity and contracting throughout the sales cycle.

SLA management

Custom and default SLAs, KPIs, and performance reporting.

Tiered Service Levels

Tiered service levels to ensure enhanced service to premium customers

Third Party Management

Manage brokers and third party service providers.

Track Record

Over 2 million customer cases raised and resolved on the platform to date.  


Build templated queries with custom workflow and custom integrations.

Comms Quality

Keep communications in line with brand tone of voice using pre-scripted responses.

Service Quality

Monitor, report and continually improve service quality.

Trusted by leading brands:

Get started

Speak with our market experts to understand how Astral RX can drive OpEx down customer satisfaction up.
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