Customer Relationship Management Xperience
Astral RX
Industry specific relationship management tools for energy retailers and utilities.
Astral RX
Leverage the power of having a CRM fully integrated with your Customer Experience and designed for the energy market straight out of the box.
- Realise efficiencies with a genuine 360 degree view of the customer.
- Respond to customer queries and deliver live-chat via integration with Astral CX.
- Manage customer complaints and ensure regulatory compliance.
- Monitor service levels and performance with custom SLAs and KPIs.
- Improve conversion rate with prospect management fully integrated with Astral JX.
“For a niche industry a niche tool is often the best. Designed from the ground up with the energy retail sector in mind."
Features
Queries
Respond to queries raised in Astral CX leveraging workflow.
Chat
Chat directly with customers logged into Astral CX.
Notifications
Deliver notifications proactively using default and custom triggers.
Enrollment management
Combine with Astral JX to manage enrollments and drop-outs.
Complaints
Manage complaints, complaint workflow, and compliance reporting.
Prospect Management
Manage prospect activity and contracting throughout the sales cycle.
SLA management
Custom and default SLAs, KPIs, and performance reporting.
Tiered Service Levels
Tiered service levels to ensure enhanced service to premium customers
Third Party Management
Manage brokers and third party service providers.
Track Record
Over 2 million customer cases raised and resolved on the platform to date.
Flexibility
Build templated queries with custom workflow and custom integrations.
Comms Quality
Keep communications in line with brand tone of voice using pre-scripted responses.
Service Quality
Monitor, report and continually improve service quality.