We believe in simple, efficient, cost-effective and world-class customer service.
One view of the customer via an online platform that brings together: Quote & Join, Account Management, Broker Tools, CRM, Customer Service, Data and Analytics, Deep insights via AI and Machine Learning.
Our customers are retail marketers and utilities who supply electricity, natural gas, sustainable energy and water.
Our ‘pure cloud’ approach means we are able to provide our platform globally but are primarily focused on the UK, Europe, USA and Australasia.
A fully featured multi-channel customer service desk with debt recovery and custom workflows.
Full access to account information and transaction history, with the ability to make payments online.
Big data analytics and reporting helps reduce consumption and cost.
User behaviour analysis providing operational and customer insights that enhance efficiency and understanding.
Tailor your view for specific user-groups: Industrial, commercial, domestic, environmental or financial.
Create custom journeys, including Quote/Join all of which can be unique to your business and customer needs.
View, configure alerts and integrate with your trading platform.
Manage all your flex product forecasting and re-forecasting activity in one location.
One powerful platform with different user experiences dependent on the customer segment.
Access whatever you need from wherever you are, no matter what device you’re using: Computer, tablet, mobile.
Interrogate our data warehouse using our powerful analysis tools monthly, weekly, daily or half-hourly.
Up-to-the-minute account information showing latest invoices, financial reports and historic costs.
Leveraging our platform’s underlying strengths, we can provide a unified digital offering across all your market segments.
A specific module designed to process half-hourly consumption data from any provider.
High performance analytics underpinned by powerful Microsoft big data warehousing.
Manage all outbound communications and alerts in one place. Suppliers and customers can easily manage their preferences.
A flexible data interface specifically designed for integration with utility companies and retail energy providers billing systems.
Overnight reporting runs proactively to deliver bulk data by email or FTP.
High-level data capture provides unique insights in behaviour, consumption, and other energy-relevant factors.
Spot missing and incorrect smart / AMR data before your customers do with automated identification and exception raising.
With an ever-increasing amount of data from SMART, generation assets, EVs, and the ‘Internet of Things’ energy data management is a must-win battle for both
Restarting the discussion around differentiation in what is essentially – in the customer’s view – a commodity based market.
Since mid-March our collective lives have been re-configured, and as you’d expect this has significantly impacted how and when we have all used energy.